Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Hamza Khalid ("we," "us," "our," or "Service Provider") regarding your use of our digital marketing and growth strategy services.

By engaging our services, accessing our website, or entering into any agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.

2. Services Description

We provide professional digital marketing and growth strategy services, including but not limited to:

2.1 Core Services

• Growth strategy consulting and planning
• Digital marketing campaign development and management
• Conversion rate optimization (CRO)
• Search engine optimization (SEO) and Answer Engine Optimization (AEO)
• Paid advertising management (Google Ads, Facebook Ads, etc.)
• Marketing automation and CRM integration
• Data analytics and reporting
• AI-powered marketing solutions

2.2 Service Delivery

Services are delivered based on the specific scope of work outlined in individual project agreements, proposals, or statements of work. Each engagement may have unique deliverables, timelines, and success metrics as agreed upon between the parties.

2.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We will provide reasonable notice of any significant changes that may affect ongoing client engagements.

3. Client Responsibilities

To ensure successful service delivery, clients agree to:

3.1 Information and Access

• Provide accurate, complete, and timely information necessary for service delivery
• Grant appropriate access to relevant systems, platforms, and accounts
• Respond to requests for information and feedback within agreed timeframes
• Maintain current contact information and communication channels

3.2 Compliance and Legal Requirements

• Ensure all business activities comply with applicable laws and regulations
• Maintain necessary licenses, permits, and legal authorizations
• Comply with platform terms of service (Google, Facebook, etc.)
• Respect intellectual property rights and privacy regulations

3.3 Collaboration and Communication

• Participate actively in project meetings and reviews
• Provide constructive feedback and approval in a timely manner
• Communicate any concerns or changes in business objectives promptly
• Maintain professional and respectful communication at all times

4. Payment Terms

4.1 Fees and Pricing

Service fees are outlined in individual project agreements or proposals. Pricing may be based on:

• Fixed project fees
• Monthly retainer arrangements
• Hourly consulting rates
• Performance-based compensation (where applicable)

4.2 Payment Schedule

Unless otherwise specified in the project agreement:

• Project fees: 50% due upon agreement signing, 50% upon completion
• Monthly retainers: Due in advance on the first of each month
• Hourly work: Invoiced monthly with net 15-day payment terms

4.3 Late Payments

Late payments may result in:

• Suspension of services until payment is received
• Late fees of 1.5% per month on overdue amounts
• Termination of the service agreement
• Collection costs and legal fees

4.4 Refund Policy

Refunds are considered on a case-by-case basis. Generally:

• Work completed in good faith is non-refundable
• Unused portions of retainers may be refunded upon termination
• Refund requests must be submitted in writing with justification

5. Intellectual Property

5.1 Client-Owned Materials

Clients retain ownership of:

• Pre-existing intellectual property and materials
• Business information, data, and trade secrets
• Brand assets, logos, and proprietary content

5.2 Service Provider Work Product

Upon full payment, clients receive ownership of:

• Custom strategies and recommendations developed specifically for the client
• Campaign materials and creative assets created for the client
• Reports and analytics specific to the client's business

5.3 Retained Rights

We retain ownership of:

• General methodologies, processes, and know-how
• Tools, templates, and frameworks developed independently
• Aggregated and anonymized data insights
• Case studies and portfolio materials (with client consent)

6. Confidentiality

Both parties acknowledge that confidential information may be shared during the course of the engagement. We agree to:

6.1 Protection of Information

• Maintain strict confidentiality of all client information
• Use confidential information solely for service delivery purposes
• Implement appropriate security measures to protect sensitive data
• Limit access to confidential information on a need-to-know basis

6.2 Exceptions

Confidentiality obligations do not apply to information that:

• Is publicly available or becomes public through no breach of these Terms
• Was known prior to disclosure or is independently developed
• Is required to be disclosed by law or court order
• Is authorized for disclosure by the client in writing

7. Performance and Results

7.1 Best Efforts

We commit to providing services with professional skill and care, using industry best practices and our expertise. However, we cannot guarantee specific results or outcomes due to factors beyond our control, including:

• Market conditions and competitive landscape
• Platform algorithm changes and policy updates
• Client implementation and execution
• External economic and industry factors

7.2 Performance Metrics

Success metrics and key performance indicators (KPIs) will be defined in individual project agreements. We will provide regular reporting and analysis of performance against agreed-upon metrics.

7.3 Continuous Improvement

We employ a continuous improvement approach, regularly analyzing performance data and adjusting strategies to optimize results within the agreed scope of work.

8. Limitation of Liability

8.1 Excluded Damages

In no event shall we be liable for:

• Indirect, incidental, or consequential damages
• Lost profits, revenue, or business opportunities
• Data loss or corruption
• Third-party claims or actions
• Force majeure events beyond our reasonable control

8.2 Client Indemnification

Clients agree to indemnify and hold us harmless from claims arising from:

• Client's breach of these Terms or applicable laws
• Misuse of our services or recommendations
• Client's business operations and activities
• Third-party intellectual property infringement by client materials

9. Termination

9.1 Termination by Either Party

Either party may terminate the service agreement:

• With 30 days written notice for ongoing retainer arrangements
• Immediately for material breach that remains uncured after 15 days notice
• Immediately for insolvency, bankruptcy, or cessation of business operations

9.2 Effect of Termination

Upon termination:

• All outstanding fees become immediately due and payable
• We will provide final reports and transfer of completed work
• Confidentiality obligations continue indefinitely
• Each party will return or destroy confidential information as requested

9.3 Survival

The following provisions survive termination: payment obligations, intellectual property rights, confidentiality, limitation of liability, and dispute resolution.

10. Dispute Resolution

10.1 Good Faith Negotiation

The parties agree to attempt to resolve any disputes through good faith negotiation before pursuing formal legal action.

10.2 Mediation

If negotiation fails, disputes shall be submitted to mediation with a mutually agreed-upon mediator. The costs of mediation shall be shared equally between the parties.

10.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Pakistan, without regard to conflict of law principles.

11. General Provisions

11.1 Entire Agreement

These Terms, together with any signed project agreements or statements of work, constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements.

11.2 Modifications

These Terms may only be modified in writing, signed by both parties. We may update these Terms from time to time, with notice provided to active clients.

11.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

11.4 Force Majeure

Neither party shall be liable for delays or failures in performance due to circumstances beyond their reasonable control, including natural disasters, government actions, or technical failures.

11.5 Independent Contractor

The relationship between the parties is that of independent contractors. Nothing in these Terms creates an employment, partnership, or agency relationship.

12. Contact and Communication

All notices and communications regarding these Terms should be sent in writing to:

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. We look forward to working with you to achieve your growth and marketing objectives.